jiliking Privacy Policy

1 Introduction

jiliking ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how we handle personal information collected through the jiliking website and mobile application, which are operated for users in the Philippines.

By creating a jiliking account and using our services, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your data, please do not create an account or use the platform.

We may update this policy from time to time. The revised version will be published on this page with an updated date. We recommend checking back periodically, especially if you have an active account.

2 Information We Collect

The types of personal information jiliking collects depend on how you interact with the platform. Here is an overview of what we collect and when:

3 How We Use Your Information

jiliking uses your personal data for the following purposes:

• Account management: Creating, verifying, and maintaining your jiliking account. This includes processing your KYC documents to confirm your identity and age (21+) before enabling withdrawals.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso. Your financial reference data is used to match payments to your account and to process payouts to your verified GCash, Maya, or bank account.
• Platform security: Detecting and preventing fraud, money laundering, multiple account creation, and other prohibited activities. Device and IP data helps us identify unusual access patterns.
• Customer support: Responding to your queries, resolving disputes, and investigating technical issues. Your communication history is retained to provide consistent support.
• Legal compliance: Meeting obligations under applicable Philippine law, including anti-money laundering (AML) requirements. In some cases this involves retaining transaction records for a defined period.
• Platform improvement: Analysing usage data in aggregate to improve game selection, interface design, and overall platform performance. This analysis does not identify individual players.
• Responsible gaming: Monitoring play patterns to identify accounts that may benefit from responsible gaming tools, such as deposit limits or session breaks.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4 Who We Share Your Data With

jiliking does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only in the following circumstances:

• Payment processors: GCash, Maya, and banking partners receive the minimum transaction data required to process your deposits and withdrawals in PHP. These partners operate under their own privacy frameworks.
• Identity verification providers: Third-party KYC service providers process your identity documents to confirm your name, date of birth, and government ID. They are bound by strict data processing agreements.
• IT and hosting providers: Our platform infrastructure providers may have access to account data as part of their technical services. All providers are required to handle data securely.
• Legal and regulatory authorities: We will disclose personal data when required by a valid legal order, court direction, or applicable Philippine law. We will notify affected users where legally permitted to do so.
• Fraud prevention networks: We may share limited account data with industry fraud prevention services to protect the platform and its players from criminal activity.

Any third party that receives personal data from jiliking is contractually required to use it only for the agreed purpose and to protect it in accordance with applicable data protection standards.

5 Data Retention

jiliking retains your personal data for as long as your account is active and for a period afterwards as required by applicable law or legitimate business need. The general retention periods are:

• Account and identity data: Retained for the life of your account plus a minimum period following account closure, as required for legal and audit purposes.
• Transaction records: Financial transaction data is retained for the period required under Philippine AML regulations and relevant financial record-keeping requirements.
• KYC documents: Identity documents are retained for the minimum period required by applicable law and then securely deleted.
• Support communications: Chat and email records are retained for a reasonable period to support dispute resolution and quality assurance.
• Usage and device data: Session and device logs are retained for a shorter period, primarily for security monitoring and fraud detection purposes.

When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to an individual.

6 Cookies and Tracking Technologies

jiliking uses cookies and similar tracking technologies to operate the platform and improve your experience. Here is what they do:

• Essential cookies: Required for core platform functions — keeping you logged in, remembering your session state, and enabling secure transactions. These cannot be disabled without affecting platform functionality.
• Preference cookies: Remember your settings, such as language preference and display options, so you don't have to reset them each visit.
• Analytics cookies: Collect anonymised data about how players use the platform — which sections they visit, how long they spend, and where they encounter issues. This data helps us improve the platform.
• Security cookies: Help detect and prevent fraudulent activity, such as account takeover attempts or bot activity.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core jiliking platform, though some preference features may not persist between sessions.

7 Your Data Rights

As a jiliking player in the Philippines, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data jiliking holds about you.
• Right to correction: If your personal information is inaccurate or out of date, you can request that it be corrected. Some updates (such as mobile number or email changes) can be made directly in your account settings.
• Right to deletion: You can request deletion of your personal data. Note that some data must be retained for legal compliance purposes and cannot be deleted on request.
• Right to object: You can object to certain uses of your data, such as analytics-based profiling. Where objections are valid, we will stop that specific use.
• Right to data portability: You can request your personal data in a structured, commonly used format for transfer to another service where technically feasible.

To exercise any of these rights, contact jiliking support. We will acknowledge your request and respond within a reasonable timeframe. We may ask you to verify your identity before processing a data request.

8 Security Measures

jiliking implements technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and loss:

• SSL encryption: All data transmitted between your device and jiliking servers is encrypted using SSL/TLS protocols.
• OTP verification: Sensitive account actions — including withdrawals and password changes — require a one-time password sent to your registered mobile number.
• Access controls: Internal access to personal data is restricted to staff with a legitimate need and is logged for audit purposes.
• Fraud monitoring: Automated systems continuously monitor for unusual account behaviour, login anomalies, and suspicious transaction patterns.

While we take these steps seriously, no online platform can guarantee complete security. If you suspect your jiliking account has been compromised, contact support immediately so we can secure it.

9 Minors

jiliking is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account, that account will be closed and any associated data will be deleted.

If you believe a minor may be using a jiliking account, please contact support so we can investigate and act appropriately.

10 Contact and Policy Updates

If you have any questions or concerns about this Privacy Policy or how jiliking handles your personal data, please contact our support team. We are available to assist you and will respond to privacy-related enquiries promptly.

For related policies, see:

• Terms & Conditions – the rules that govern use of the jiliking platform
• Responsible Gaming – how jiliking supports safe and managed play
• FAQ – answers to common questions about accounts, payments, and games

This policy is governed by applicable Philippine law. Updates will be published on this page and take effect from the date shown at the top of this document.